Xerox DocuTech 180 HighLight Color System ユーザーガイド
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DocuTech 128/155/180 HighLight Color Operator Guide
Problem Solving
drive control panel if there is a tape drive problem
Your call is answered by a representative who asks you for your
equipment model. You are also asked for:
•
equipment model. You are also asked for:
•
Your printing system serial number, which is located on a
panel inside the printer, behind the small door on the left.
panel inside the printer, behind the small door on the left.
Figure 4-29 Location of printing system serial number
•
Your name
•
Your company name
•
The system condition or status
This information is given to a customer service representative who
calls you back to discuss the information and gives you an
estimated time of arrival or to assist you over the phone to resolve
the problem.
calls you back to discuss the information and gives you an
estimated time of arrival or to assist you over the phone to resolve
the problem.