Cisco Cisco Unified MeetingPlace Web Conferencing ユーザーガイド
Welcome to Cisco Unified MeetingPlace Web Conferencing
Meeting Troubleshooting Tips
102
User Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.0
OL-12905-01
Problem
I cannot share my screen.
Solution
You must download the Cisco Unified Presenter Add-in to have this ability. Be sure to click
Install when prompted to download the Cisco Unified Presenter Add-in.
Problem
Participants cannot see the application I am sharing.
Solution
The shared application must be visible on your screen at all times. If an unshared application is
open and covering the shared application on the screen of the sharing presenter, meeting participants will
not see portions of the shared application covered by the unshared application but will instead see a
blue-checkered pattern.
not see portions of the shared application covered by the unshared application but will instead see a
blue-checkered pattern.
Content Issues
Problem
Content is not appearing in the meeting.
Solution
You may not have uploaded the content into the meeting room. In the center of the Share tool,
click Documents. Click either Select from Attachments or Select from My Computer. Browse to the file
that you want to display in the room, click the file, and press Enter.
that you want to display in the room, click the file, and press Enter.
Problem
I am unable to show content such as Word documents, Excel spreadsheets, or web pages.
Solution
Confirm that you are a host or presenter and have the Cisco Unified Presenter Add-in installed.
Presenters must share their screen in order to show this type of content.
To share web pages, use the Web Links tool, which will allow all participants to launch the web page in
a separate browser window.
a separate browser window.