Cisco Cisco Agent Desktop 9.0 テクニカルリファレンス
Cisco CAD Service Information 7.1
8
November 2006
CAD 7.1 Applications
CAD 7.1 includes the following applications:
User Applications
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Cisco Desktop Administrator (CDA)
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Cisco Supervisor Desktop (CSD)
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Cisco Agent Desktop (CAD)
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Cisco Agent Desktop–Browser Edition (CAD-BE)
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Cisco IP Phone Agent (IPPA)
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Cisco Desktop Monitoring Console
Services
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Browser & IP Phone Agent Service
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Chat Service
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Directory Services
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Enterprise Service
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LDAP Monitor Service
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Licensing & Resource Manager Service
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Recording & Playback Service
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Recording & Statistics Service
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Sync Service
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Voice-Over IP Monitor Service