Cisco Cisco Agent Desktop 9.0 テクニカルリファレンス
Converting Recordings From *.raw to *.wav Format
November 2006
197
Converting Recordings From *.raw to
*.wav Format
*.wav Format
Recordings made by supervisors are archived as raw voice data packets; they can
only be reviewed using the Supervisor Record Viewer. However, if you wish to
permanently save selected recordings as .wav files, you can use either of two
methods:
only be reviewed using the Supervisor Record Viewer. However, if you wish to
permanently save selected recordings as .wav files, you can use either of two
methods:
■
Using the “Play and Save” button in Supervisor Record Viewer and saving
the recording to a selected folder
the recording to a selected folder
■
Using the raw2wav.exe command line utility
See the Cisco Supervisor Desktop User Guide for information on saving recordings
as .wav files through Supervisor Record Viewer.
as .wav files through Supervisor Record Viewer.
Using the raw2wav Utility
This utility is located in the C:\Program Files\Cisco\Desktop\bin folder. It must be run
from this location in a command window on the computer that hosts the Recording &
Playback service (RPServer.exe).
from this location in a command window on the computer that hosts the Recording &
Playback service (RPServer.exe).
Each *.raw format recording is comprised of 2 files:
■
<name>.to.raw, containing data sent to the agent phone
■
<name>.from.raw, containing data sent from the agent phone
You need use only one of the file pair when running the utility. The utility finds the
other file and combines the two files into one .wav file named <name>.wav.
other file and combines the two files into one .wav file named <name>.wav.
The naming convention used for <name> is as follows:
<YYYYMMDD>_<HHMMSS>_<counter>_<extension>_<agent ID>
Where
<YYYYMMDD> . . . . . . Date the file was recorded
<HHMMSS> . . . . . . . . Time the file was recorded
<counter>. . . . . . . . . . . Counter that is reset every time the agent logs in. It is
incremented sequentially starting from 00000 every
time a recording of that agent is made during that
session.
time a recording of that agent is made during that
session.
<extension> . . . . . . . . . The extension of the agent recorded
<agent ID> . . . . . . . . . . The ID of the agent recorded