Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Cisco Agent Desktop User Guide
38
June 2007
The Transferring Call window appears.
2. Enter the phone number to which you are transferring the call in the
Name: Number field.
3. Click Dial.
When the phone rings, the Dial button changes to the Transfer button.
4. Take one of the following actions:
■
For a supervised transfer, wait for the third person to answer the phone,
announce the transfer, then click Transfer.
announce the transfer, then click Transfer.
■
For a blind transfer, click Transfer without waiting for the third person to
pick up the phone.
pick up the phone.
Making a Conference Call
You can add other parties to an active call to make a conference call.
There are two types of conference calls:
■
Supervised conference. In a supervised conference, you speak to the third
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
party you want to add to your call before completing the conference, in order
to confirm that the third party is ready to accept the call.
■
Blind conference. In a blind conference, you add the third party to the
conference without speaking to him or her.
conference without speaking to him or her.
NOTE: If you use a blind conference to add someone to your call, you
may or may not see the call tagged as a conference call in the
dashboard pane.
may or may not see the call tagged as a conference call in the
dashboard pane.
To make a conference call:
1. With a call active, click Conference.
The Conferencing window appears.
2. Enter the phone number of the person you want to add to the call in the
Name: Number field.
3. Click Dial.
When the phone rings, the Dial button changes to the Add to Conf. button.
4. Take one of the following actions:
■
For a supervised conference, wait for the third person to answer the
phone, announce the conference, then click Add to Conf.
phone, announce the conference, then click Add to Conf.
■
For a blind conference, click Add to Conf. without waiting for the third
person to pick up the phone.
person to pick up the phone.