Cisco Cisco Content Security Management Appliance M1070 ユーザーガイド

To delete all of the messages in the Spam Quarantine, disable the quarantine from the Management 
Appliance > Centralized Services > Spam Quarantine page, and then click the Delete All link that 
appears. 

See 

 and subtopics. 

End users maintain their own safelists and blocklists. Administrators can access an end user’s safelist or 
blocklist by logging in to the end user account with the user’s login and password. Alternatively, an 
administrator can download a backup version of the safelist/blocklist database to edit individual users’ 
lists. 

To troubleshoot issues with safelists and blocklists, you can view the log files or system alerts. 

When an email message is blocked due to safelist/blocklist settings, the action is logged in the ISQ_logs 
or the anti-spam log files. 

Alerts are sent out when the database is created and updated, or if there are errors in modifying the 
database or running the safelist/blocklist processes.

For more information about alerts, see 

For more information about log files, see 

Message from a safelisted sender was not delivered. 

Possible causes: 

The message may have been dropped for malware or content violations. 

If you have multiple appliances and the sender was recently added to the safelist, then 
safelist/blocklists might not have been synchronized at the time the message was processed.