Cisco Cisco Customer Voice Portal 8.0(1) デザインガイド
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Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)
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Chapter 13 Managing, Monitoring, and Reporting
Unified System CLI and Web Services Manager (WSM)
Figure 13-1
Typical Use of the Web Services Layer
The Analysis Manager
The Web Service Manager supports all diagnostic (health and status) requests from the new Analysis
Manager. Analysis Manager provides end users a common interface for collecting health and status
information for all devices in its network topology. If Unified CVP is configured as a part of the solution,
you can leverage the WSM through the Analysis Manager to collect diagnostic details like server map,
version information, licenses, configuration, components, logs, traces, performance factors, platform
information for each CVP Device on a component and sub-component level. Users can set/reset debug
levels using the Analysis Manager on a component and sub-component level.
Manager. Analysis Manager provides end users a common interface for collecting health and status
information for all devices in its network topology. If Unified CVP is configured as a part of the solution,
you can leverage the WSM through the Analysis Manager to collect diagnostic details like server map,
version information, licenses, configuration, components, logs, traces, performance factors, platform
information for each CVP Device on a component and sub-component level. Users can set/reset debug
levels using the Analysis Manager on a component and sub-component level.
The Analysis Manager is part of UCM RTMT tool.
A new user with username wsmadmin is created during installation with the same password as the
Unified CVP Operations Console Server administrator user. Use wsmadmin to control access to the
diagnostic portal services.
Unified CVP Operations Console Server administrator user. Use wsmadmin to control access to the
diagnostic portal services.
Note
For a discussion of the Analysis Manager, and a related discussion of the Analysis Call Path tool, refer
to: Cisco Unified Analysis Manager available at:
to: Cisco Unified Analysis Manager available at:
Unified System CLI Overview
When an issue arises in Unified CVP operation, you can use the System CLI tool to collect data to be
reviewed by Cisco engineers. For example, you can use the System CLI if you suspect a call is not
handled correctly. In this case you would use the show tech-support command to collect data and send
the data to Cisco support.
reviewed by Cisco engineers. For example, you can use the System CLI if you suspect a call is not
handled correctly. In this case you would use the show tech-support command to collect data and send
the data to Cisco support.
Important features of the Unified System CLI:
•
It is automatically installed on all Unified CVP servers as part of the infrastructure; there is no
additional installation required on any Unified CVP server.
additional installation required on any Unified CVP server.