Cisco Cisco Agent Desktop 8.5 ユーザーガイド
February 24, 2005
7-5
Conference button
One of the call control buttons on the Agent Desktop interface. Clicking this
button enables you to set up a conference call.
button enables you to set up a conference call.
configuration file
The computer file that stores the settings of an application.
contact center
An expansion of a call center, so that it can make and receive not only phone
calls, but email, faxes, web chat messages, and so on.
calls, but email, faxes, web chat messages, and so on.
CORBA
Common Object Request Broker Architecture. An architecture and
specification for creating, distributing, and managing distributed program
objects in a network. It allows programs at different locations and developed
by different vendors to communicate in a network through an interface broker.
specification for creating, distributing, and managing distributed program
objects in a network. It allows programs at different locations and developed
by different vendors to communicate in a network through an interface broker.
country code
The 1–3 digit code that, in the world numbering plan, identifies each country
or integrated numbering plan in the world.
or integrated numbering plan in the world.
CTI
See computer telephony integration.
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data field
A piece of information about a phone call that is available for display in the
Agent Desktop interface.
Agent Desktop interface.
data field condition
A logical statement about call data that evaluates as either true or false.
data router
In networks, a device that connects any number of IP LANs.
data switch
In networks, a device that filters and forwards packets between LAN
segments.
segments.
database
A collection of data structured and organized in a disciplined fashion so that
information of interest can be accessed quickly.
information of interest can be accessed quickly.