Cisco Cisco Agent Desktop 8.0 トラブルシューティングガイド
Cisco IPCC Express Fails to Log in to Agent
Desktop
Desktop
Document ID: 45320
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Introduction
This document describes the Cisco Agent Desktop login failure after the installation of Cisco IP Contact
Center (IPCC) Express 3.0(3), as well as the workaround for this login failure.
Center (IPCC) Express 3.0(3), as well as the workaround for this login failure.
Note: The problem described in this document is resolved in IPCC Express version 3.0(4).
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco IPCC Express
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco IPCC Express 3.0(3)
•
Cisco CallManager 3.2(2c) with Service Pack F and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem