Cisco Cisco Unified Customer Voice Portal 11.0(1) ユーザーガイド

PPENDIX

LOSSARY

ISCO

CVP

OICE

XML

User Guide

•

UID

. A UID is a user ID used by CVP VoiceXML Server to identify users in the user

management database. A developer can associate a UID with a call so that the application
can dynamically make decisions based on user information and historical performance.

•

Voice browser.

A voice browser is software that is responsible for bridging the telephony

system and its related hardware with VoiceXML. The voice browser connects to telephony
hardware and is responsible for handling the phone calls. It is the voice browser that interacts
with the ASR engine and the TTS engine, listens to the caller for input and plays audio back
to the caller. It is responsible for requesting VoiceXML pages from an external system (CVP
VoiceXML Server) and parsing the pages that come back. Voice browsers typically run on a
separate machine from the one on which Server is installed.

•

VoiceXML Gateway Adapter.

Gateway Adapters are small plugins installed on CVP

VoiceXML Server that provide compatibility with a particular voice browser. Once installed,
all CVP VoiceXML voice elements (and all custom voice elements not utilizing browser-
specific functionality) will work on that voice browser.

•

XML-over-HTTP

. The XML-over-HTTP API (also known as the XML API) is developed to

allow the use of non-Java programming languages to extend CVP VoiceXML software. This
API works by sending XML content over a standard HTTP connection and receiving XML in
response. Using this API, any programming language that can handle HTTP can be used to
extend CVP VoiceXML software.