Cisco Cisco Unified MeetingPlace for IBM Lotus Notes メンテナンスマニュアル

Chapter   Preface

3

OL-6008-01 

Cisco MeetingPlace for Notes System Manager’s Guide

Accessing all the tools on the Cisco TAC website requires a 
Cisco.com user ID and password. If you have a valid service 
contract but do not have a login ID or password, register at this 
URL: 

Using the online TAC Case Open Tool is the fastest way to open 
P3 and P4 cases. (P3 and P4 cases are those in which your 
network is minimally impaired or for which you require product 
information.) After you describe your situation, the TAC Case 
Open Tool automatically recommends resources for an 
immediate solution. If your issue is not resolved using the 
recommended resources, your case will be assigned to a Cisco 
TAC engineer. The online TAC Case Open Tool is located at this 
URL:

For P1 or P2 cases (P1 and P2 cases are those in which your 
production network is down or severely degraded) or if you do 
not have Internet access, contact Cisco TAC by telephone. Cisco 
TAC engineers are assigned immediately to P1 and P2 cases to 
help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

To ensure that all cases are reported in a standard format, Cisco 
has established case priority definitions.