Cisco Cisco Unified MeetingPlace Audio Server メンテナンスマニュアル
Solving problems 7-3
February 27, 2004
Cisco MeetingPlace Audio Server System Manager’s Guide
Problem: Problems with meeting IDs
Problem: User reports poor sound quality
If a meeting participants call from within a meeting to report an audio quality
problem (such as static, echo, random noise, or music-on-hold), you can tell
them how to mute lines.
problem (such as static, echo, random noise, or music-on-hold), you can tell
them how to mute lines.
If participants contact you from within the meeting by entering
0
, either:
•
Provide a brief how-to discussion, and then tell them to disconnect you by
pressing
pressing
#2
.
•
Instruct them to add you to the meeting by pressing
#1
.
If you join a meeting by phone, enter the MeetingTime In-Session tab at the
same time. When you are in the meeting, follow these steps to troubleshoot an
audio quality problem:
same time. When you are in the meeting, follow these steps to troubleshoot an
audio quality problem:
•
Instruct all participants to mute their lines by pressing
#5
when not
speaking in the meeting. (Tell them they can unmute their lines by pressing
#5
again.)
•
If the audio problem persists, use the In Session tab to toggle each
participant’s speaking ability. As you toggle each participant’s speaking
ability, you can identify which participant is creating the audio problem by
the active speaker icon.
participant’s speaking ability. As you toggle each participant’s speaking
ability, you can identify which participant is creating the audio problem by
the active speaker icon.
Problem
Solution
User forgets meeting ID or
meeting date
meeting date
Locate the information from the Schedule or Attend tabs in MeetingTime
by identifying the date, person who scheduled the meeting, and meeting
name.
by identifying the date, person who scheduled the meeting, and meeting
name.
If users have insufficient information to locate a meeting, they must contact
the person who scheduled it. (Make sure that contacts and attendants know
how to find meetings for users in MeetingTime.)
the person who scheduled it. (Make sure that contacts and attendants know
how to find meetings for users in MeetingTime.)
MeetingPlace does not
recognize meeting IDs
recognize meeting IDs
Ask which meeting ID they’re trying to access. Check the MeetingTime
Attend tab and Review tab to search for the specified meeting ID. Here are
some common solutions:
Attend tab and Review tab to search for the specified meeting ID. Here are
some common solutions:
• The time of the meeting is different from the current time. The meeting
might have ended or not started.
• The user may be using an incorrect meeting ID. Using the Attend tab, try
with the caller’s help to identify the correct ID. Check the time for the
meeting, the name of the meeting scheduler, or the meeting name.
meeting, the name of the meeting scheduler, or the meeting name.
• The meeting wasn’t scheduled. At the discretion of the Help Desk
analyst, the meeting organizer can use the Schedule tab to schedule a
new meeting using the same meeting ID.
new meeting using the same meeting ID.
User cannot find scheduled
meeting
meeting
After scheduling a meeting, the user reports that, when calling into the
meeting, the meeting does not exist. Check the Time Zone setting in the
user’s profile. The user’s expectations of the meeting time may be
inconsistent with the time zone setting.
meeting, the meeting does not exist. Check the Time Zone setting in the
user’s profile. The user’s expectations of the meeting time may be
inconsistent with the time zone setting.