Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
Keys
and
Null
Option:
and
Null
Option:
Data Type:
Description:
Field Name:
Set to zero for IPCC Enterprise voice tasks and
for non-voice tasks.
for non-voice tasks.
NULL
DBINT
Number of calls to the service that had service level
eventsduring the half-hour interval.
eventsduring the half-hour interval.
ServiceLevelCallsOfferedToHalf
Not valid for IPCC Enterprise.
NULL
DBINT
Number of calls to the service answered within the
ICM service level threshold during the half-hour
interval.
ICM service level threshold during the half-hour
interval.
ServiceLevelCallsToHalf
Not valid for IPCC Enterprise.
NULL
DBFLT4
ICM service level for the service during the
half-hour interval.
half-hour interval.
ServiceLevelToHalf
For non-voice tasks and for IPCC Enterprise calls,
theServiceLevelType is always set to ignore
abandoned calls
theServiceLevelType is always set to ignore
abandoned calls
.
NULL
DBINT
Service Level Type used to calculate Service level
for this interval.
for this interval.
ServiceLevelType
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
Not valid for IPCC Enterprise.
NULL
DBINT
Time, in seconds, accumulated by calls that were
too short to be counted as abandoned during the
too short to be counted as abandoned during the
ShortCallsTimeToHalf
half-hour interval. These calls were abandoned
before the abandoned call wait time expired.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
before the abandoned call wait time expired.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
NULL
DBINT
Number of calls to the service during the half-hour
interval that were too short to be considered
interval that were too short to be considered
ShortCallsToHalf
abandoned. A call is determined to be a short call if
it is abandoned before the Abandoned Call Wait
Time expired. Short calls are not considered
abandoned and they are not accounted for in any of
the ICM abandoned calls calculations.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
it is abandoned before the Abandoned Call Wait
Time expired. Short calls are not considered
abandoned and they are not accounted for in any of
the ICM abandoned calls calculations.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
PK, FK
NOT
NULL
NOT
NULL
DBINT
The SkillTargetID of this service. Foreign key from
the Service table.
the Service table.
SkillTargetID
NULL
DBINT
The number of seconds that agents spent in the
ACTIVE state or the PAUSED state for tasks
ACTIVE state or the PAUSED state for tasks
TalkTimeToHalf
associated with this service that ended in this
half-hour interval.
half-hour interval.
PK
NOT
NULL
NOT
NULL
DBINT
The time zone for the date and time. The value is
the offset in minutes from UTC (formerly called
GMT).
the offset in minutes from UTC (formerly called
GMT).
TimeZone
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
296
Chapter 2: - All Tables
Service_Half_Hour Table