Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
Keys
and Null
Option:
and Null
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Number of agents currently talking on AutoOut
(predictive) calls for the service.
(predictive) calls for the service.
AutoOutCallsNow
Unsupported for Outbound Option.
NULL
DBINT
Number of ended AutoOut (predictive) calls that agents
in the service have placed on hold at least once during
in the service have placed on hold at least once during
AutoOutCallsOnHoldHalf
the current half-hour interval. The value is updated in
the database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
the database when the after-call work time associated
with the call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Number of seconds that AutoOut (predictive) calls
were placed on hold by agents in the skill group during
were placed on hold by agents in the skill group during
AutoOutCallsOnHoldTimeHalf
the current half-hour interval. This data element is
based on HoldTime. The value is updated in the
database when the after-call work associated with the
call (if any) has completed.
Unsupported for Outbound Option.
based on HoldTime. The value is updated in the
database when the after-call work associated with the
call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total handle time, in seconds, for AutoOut (predictive)
calls handled by agents for this service that ended in
calls handled by agents for this service that ended in
AutoOutCallsOnHoldTimeTo5
the rolling five-minute window. Handle time includes
WorkTime, TalkTime, and HoldTime. The value is
updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
WorkTime, TalkTime, and HoldTime. The value is
updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Number of seconds AutoOut (predictive) calls were
placed on hold by agents for this service since
placed on hold by agents for this service since
AutoOutCallsOnHoldTimeToday
midnight. This data element is based on HoldTime.
The value is updated in the database when the after-call
work associated with the call (if any) has completed.
Unsupported for Outbound Option.
The value is updated in the database when the after-call
work associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total number of AutoOut (predictive) calls made for
this service that ended in the rolling five-minute
this service that ended in the rolling five-minute
AutoOutCallsOnHoldTo5
window. The value is updated in the database when
the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULL
DBINT
Number of ended AutoOut (predictive) calls that agents
for this service have placed on hold at least since
for this service have placed on hold at least since
AutoOutCallsOnHoldToday
midnight. The value is updated in the database when
the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total talk time, in seconds, for AutoOut (predictive)
calls handled by the service that ended during the
calls handled by the service that ended during the
AutoOutCallsTalkTimeHalf
current half-hour interval. This value includes the time
spent from the call being initiated to the time the agent
spent from the call being initiated to the time the agent
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 2: - All Tables
Service_Real_Time Table