Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
Port Status
The values for the Port Status field in the
are listed
below:
•
290
= port allocated for future dial
•
300
= port released
•
310
reservation call started
•
320
= agent reserved
•
330
= customer call started
•
340
= customer has been contacted
•
350
= call transferred too agent
•
360
= customer conversation complete
•
370
= agent completed with call
Route Call Detail Fields
This section has values for three fields in the
: RequestType,
OriginatorType, and TargetType.
The RequestType field indicates the type of route request processed.
Meaning
Value
Pre-Routing request
1
Blind transfer or network VRU
2
Announced transfer or MCI 800 call
3
Overflow
4
Re-route
5
Post-Routing request
6
The OriginatorType field indicates where the route request came from.
Meaning
Value
Unknown
0
Trunk
1
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
417
Chapter 4: Field Values
Port Status