Cisco Cisco IP Contact Center Release 4.6.1 テクニカルリファレンス
Each logical interface controller maps to a
. If NICs are
duplexed, each NIC in the duplexed pair maps to a separate Physical Interface Controller. A
duplexed pair of PGs share a single Physical Interface Controller.
duplexed pair of PGs share a single Physical Interface Controller.
T, MCI, or Sprint) or a switch within a private network. If a logical
interface controller is a NIC, it has one or more associated routing clients. If a logical interface
controller is a PG, it may have one or more associated routing clients (if peripherals managed
by the PG support Post-Routing)
controller is a PG, it may have one or more associated routing clients (if peripherals managed
by the PG support Post-Routing)
Each routing client may have one or more associated
is an ACD, PBX, or VRU . Each peripheral is associated with a Peripheral
Gateway.
Trunks
Each peripheral has one or more
The public telephone network may
group trunks differently, so each PG may have one or more
. Each trunk belongs to one trunk
group.
Statistics
At Five-Minute intervals status information is produced for each
Statistics are produced for each Trunk Group in
intervals, and every
Trunk Group in
intervals.
Each Peripheral can have a
peripheral that are not associated with any other route.
Real-time statistics are generated for each
.
For some peripheral types, you must specify what entities to collect data for by including them
in the
in the
Multiple PIM Types
The ICM PG can support multiple device types (for example, ACDs and VRUs). Each device
type requires a separate Peripheral Interface Manager (PIM). In cases where ACD and VRU
PIMs are controlled by the same PG, you must specify how
type requires a separate Peripheral Interface Manager (PIM). In cases where ACD and VRU
PIMs are controlled by the same PG, you must specify how
map to ACD
ports or trunks.
Service Level Threshold
The
table contains information on how the ICM software
calculates the service level. Each row defines the service level threshold default values for a
particular Peripheral-Media Routing Domain pair.
particular Peripheral-Media Routing Domain pair.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 5: Database Rules
Device Tables - Database Rules