Cisco Cisco IP Contact Center Release 4.6.1 メンテナンスマニュアル

• Log in with your Active Directory username and password.

• Refer to the Cisco IPCC Enterprise Web Administration Tool online help for

detailed information about using this tool.

Audience

This document is intended for contact center supervisors and administrators.

Organization

The following table describes the information contained in each section of this guide:

Provides conceptual information about Unified CCE
agents, agent features, and call routing.

Describes how to perform administrative tasks using
Unified CCE with Cisco Unified Intelligent Contact

Management (Unified ICM) software (documented as
"system software" in this guide).

Related Documentation

Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at: 

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center, and Cisco Support Tools. The following list provides
more information.

•

For documentation for the Cisco Unified Contact Center products mentioned above, go to

, click Voice and Unified

Communications, then click Customer Collaboration, and then click Cisco Unified Contact
Center Products or Cisco Unified Voice Self-Service Products, then click the product or
option you are interested in.

•

For troubleshooting tips for the Cisco Unified Contact Center Products mentioned above, go
to 

or option you are interested in.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)