Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド

–

call.user.microapp.locale = "en-us"

–

call.user.microapp.app_media_lib = "app"

2. Add a Queue to Skill Group and call it SG1.

3. Add Run External Script nodes that run the CVPCallImportant script.

4. Save the script and activate it.

To exercise the above call flow, do the following:

1. Log in to the CTI OS desktop (or CAD desktop) and set the agent's state to "Not Ready."

2. From the parent phone, dial the number of the child (to invoke this script), such as

9155531[child#]9001.

The following message plays: "Your call is important to us..."

3. From the desktop, change the agent's state to "Ready."

The child phone rings when the call arrives at the desktop.

Note: This call flow requires pre-configuration on Unified ICME. The section 

, shows some

Unified ICME configurations needed before running the wizard. Also,

, shows the kinds of configuration (but not the exact configuration

values for this call flow) that are needed if you create your translation route using the Translation
Route Explorer.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)