Cisco Cisco Unified CRM Connector 7.5 インストールガイド
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6. IMPLEMENTING THE .NET
ADAPTER
Purpose
The .Net Adapter is a communication enabler for CRM Connector
application adapters. All business application adapters use a .Net adapter
configuration to communicate with the CRM Connector Server.
application adapters. All business application adapters use a .Net adapter
configuration to communicate with the CRM Connector Server.
This chapter describes how to configure the .Net Adapter. It explains:
o
The role of the .Net Adapter.
o
Licensing the .Net Adapter to license all application adapters
o
The .Net Adapter type to use with each application adapter
o
How to configure .Net Adapter for .Net Remoting.
o
How to configure the .Net Adapter for web services, “Soap
Adapter.”
.Net Adapter Role
Business application adapters run remotely deployed to business
application servers, or agent desktops, or as separate adapter programs. As
separate process -- running distributed or “out of process” of the
CMService -- they require a means of communicating with the CRM
Connector Server.
application servers, or agent desktops, or as separate adapter programs. As
separate process -- running distributed or “out of process” of the
CMService -- they require a means of communicating with the CRM
Connector Server.
The .Net Adapter allows distributed business application adapters to
communicate with the CRM Connector Server.
communicate with the CRM Connector Server.
You may consider each application adapter to be divided into two parts: a
remote standard communication part and an application specific
information translation and integration part.
remote standard communication part and an application specific
information translation and integration part.
Application adapters form the translation and integration part. They
convert contact events and information into business application processes
and data using proprietary application APIs. Because the application
adapters do not run on the CRM Connector Server they need to be able to
communicate with its services.
convert contact events and information into business application processes
and data using proprietary application APIs. Because the application
adapters do not run on the CRM Connector Server they need to be able to
communicate with its services.
The .Net Adapter is the standard communication backbone part. It does
not provide any application services or maintain state: it only enables
communication between two remote systems. It passes messages with
contact channel events and information between the CTI Connector Server
and the application adapter.
not provide any application services or maintain state: it only enables
communication between two remote systems. It passes messages with
contact channel events and information between the CTI Connector Server
and the application adapter.
There are two .Net Adapter communication methods: .Net Remoting and
ASP.NET web services. The Cisco CRM Connector application adapters
use both of these communication enablers.
ASP.NET web services. The Cisco CRM Connector application adapters
use both of these communication enablers.
ASP.NET web services use the SOAP protocol and therefore this .Net
Adapter implementation is also referred to as the SOAP Adapter and is
Adapter implementation is also referred to as the SOAP Adapter and is