Cisco Cisco Customer Voice Portal 8.0(1)

Identify and Configure the Call Server In the Operations Console

You will need the following information to add the call server to the Operations Console:

•

Hostname of the call server. (For an all-in-one-box configuration, this is the same hostname
as for the all-in-one-box server.)

•

IP address of the call server. (For an all-in-one-box configuration, this is the same IP address
as for the Unified CVP server.)

.

Note: Because this is an all-in-one-box configuration, the same server also hosts the reporting
service, VXML service, and the call server service.

Complete the following steps to configure the call server:

If the Operations Console is not already running, log into the Unified CVP server as
administrator using a program such as VNC Viewer.

To start the Operations Console program, choose Start > Programs > Cisco Unified Customer
Voice Portal > Operations Console and log into the Operations Console using the password
you established when you installed the software.

Select Device Management > Unified CVP Call Server and Click Add New.

The Unified CVP Call Server Configuration window displays.

Enter the following information:

a.

IP address of the call server (same as the all-in-one-box host).

b.

Hostname of the call server (same as the all-in-one-box host).

c.

If desired, enter a description such as All-In-One CVP Call Server.

d.

Select the following Activate Services items: ICM, IVR, SIP.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)