Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Skill Statistics
June 18, 2014
15
Refresh Rate
The default refresh rate for the Skill Stats screen is 10 seconds. You can also refresh
the screen manually by pressing the Update soft key.
the screen manually by pressing the Update soft key.
NOTE: The IP Phone Agent (IPPA) client requests data to refresh this
screen from the Cisco Browser and IP Phone Agent (BIPPA) service.
The BIPPA service in turn obtains the data by polling the CTI service at
regular intervals. Because IPPA refresh requests and BIPPA service
polling operations are asynchronous, in the worst case data might not
be refreshed for nearly twice the refresh rate.
screen from the Cisco Browser and IP Phone Agent (BIPPA) service.
The BIPPA service in turn obtains the data by polling the CTI service at
regular intervals. Because IPPA refresh requests and BIPPA service
polling operations are asynchronous, in the worst case data might not
be refreshed for nearly twice the refresh rate.