Cisco Cisco WebEx Support Center WBS29.11 管理者ガイド
Chapter 11: Set Remote Access Options
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1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Access.
3
Click Manage Groups.
4
Select the check box for the computer or group you want to delete.
5
Click Delete.
Monitor Remote Access sessions
To monitor a support representative’s Remote Access sessions, you can turn
on auto-recording. If auto-recording is turned on, recording starts once a
Remote Access session starts and stops once the session ends. The support
representative cannot stop auto-recording during a session.
on auto-recording. If auto-recording is turned on, recording starts once a
Remote Access session starts and stops once the session ends. The support
representative cannot stop auto-recording during a session.
Recordings are saved to a local path you specified. The files have a .wrf
extension.
extension.
To turn on auto recording for a support representative, edit the support
representative’s user account. For details, see
representative’s user account. For details, see
Edit single user accounts
(on
Specify Remote Access default view and colors
You can specify the initial view and color settings for desktop or application
sharing when a Remote Access session starts. During a Remote Access
session, a representative can changes these settings.
sharing when a Remote Access session starts. During a Remote Access
session, a representative can changes these settings.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Access.
3
Under View and Color Settings, specify the options as appropriate.
Option
Description
View
Specifies how a shared application or desktop appears on a representative's
and customer's screen. For example, if a customer is sharing an application,
this option determines how the shared application appears in the viewer or the
support representative's screen.
and customer's screen. For example, if a customer is sharing an application,
this option determines how the shared application appears in the viewer or the
support representative's screen.
Full screen - scale to fit: Specifies that a shared application or desktop
appears in a full-screen view on a support representative's or customer's
screen, and that the size of the application or desktop is adjusted to fit the full-
appears in a full-screen view on a support representative's or customer's
screen, and that the size of the application or desktop is adjusted to fit the full-