Cisco Cisco WebEx Meetings Server 1.5 白書
Cypress
Consulting
© Copyright 2013 by Cypress Consulting,
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3. Key Findings
The interviews revealed a number of key findings, including:
#1 On-premises decisions influenced by security, cost, and control
All five companies require an on-premises, private cloud deployment versus public cloud due to security,
cost, and control issues:
cost, and control issues:
Public Sector / Government mandates for on-premises deployment – most government and some
private organizations mandate the use of private cloud offerings due to compliance requirements.
private organizations mandate the use of private cloud offerings due to compliance requirements.
Cost Structure – inability to accept variable, monthly cloud fees led to a focus on private cloud solutions
with up-front, one-time capital expenditures.
with up-front, one-time capital expenditures.
Control – system flexibility not found in public cloud offerings favored private cloud installations
with more perceived control of integration for enabling one-click conferencing within existing
software deployments.
with more perceived control of integration for enabling one-click conferencing within existing
software deployments.
#2 Desire for integrated collaboration experiences
Four companies surveyed preferred a single vendor solution to a collection of point-solutions, and are
deploying a broad Cisco UC&C suite to provide:
deploying a broad Cisco UC&C suite to provide:
Common user experience – one experience across all multiple devices.
Simplified system administration – for increased IT staff efficiency.
#3 High marks for platform, system administration, and user experience
All five companies responded positively to the following CWMS features:
Platform – virtualization, communications encryption, data security, and deployment options were
specifically highlighted as strong aspects of the platform that satisfy customer requirements.
specifically highlighted as strong aspects of the platform that satisfy customer requirements.
System administration – fast deployment, simple telephony integration, easy user and security set-up,
and comprehensive system monitoring were cited as beneficial system administration features.
and comprehensive system monitoring were cited as beneficial system administration features.
User experience – comprehensive user interface, multiple end-point support (Windows, Mac OS, iOS),
PC and phone audio option, and simultaneous video and document sharing were all listed as positive
elements of the user experience.
PC and phone audio option, and simultaneous video and document sharing were all listed as positive
elements of the user experience.
#4 Productivity increases and cost control benefits
All five companies expect to receive the following CWMS deployment benefits:
Productivity increases – increased employee efficiency and higher conferencing adoption is
forecasted due to the strength of the CWMS user interface compared to older, less user-friendly
conferencing solutions.
forecasted due to the strength of the CWMS user interface compared to older, less user-friendly
conferencing solutions.
Cost control – increased control of travel, IT support, telephony, and bandwidth costs are expected from
the CWMS on-premises deployment model, virtualized platform, and strong administration interface.
the CWMS on-premises deployment model, virtualized platform, and strong administration interface.
4. Areas for Improvement
All five customers cited integrations with the standards-based Lightweight Directory Access Protocol (LDAP) and Microsoft Active
Directory (AD) as critical needs for true enterprise deployments. While not included in version 1.0, the CWMS product team
indicated these integrations are planned for a future release.
Directory (AD) as critical needs for true enterprise deployments. While not included in version 1.0, the CWMS product team
indicated these integrations are planned for a future release.
Multiple companies voiced concerns about scalability – the current release supports 2,000 concurrent users on a single installation
and 100 participants in a single meeting – but expect Cisco to increase the platform size over time to address these limitations.
and 100 participants in a single meeting – but expect Cisco to increase the platform size over time to address these limitations.
In summary, CWMS version 1.0 lacks some desired enterprise deployment features; however, three of five companies have already
purchased the solution and will evolve their deployments as coming versions include additional features. One customer will wait
to consider deployment until a more scalable platform is released with deeper integration with directory services.
purchased the solution and will evolve their deployments as coming versions include additional features. One customer will wait
to consider deployment until a more scalable platform is released with deeper integration with directory services.