Cisco Cisco WebEx Support Center WBS29.13 ユーザーガイド
Chapter 6: Share Desktops and Applications
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Print documents from a customer's computer
When controlling a customer's application or desktop during a support session, you
can open a document that resides on the customer's computer and print to your local
computer's default printer at your location.
can open a document that resides on the customer's computer and print to your local
computer's default printer at your location.
1
On the remote computer, open the document to print.
2
Open the print options to display the list of printers and specify your printing
options.
options.
This list will populate available printers from the Remote Access (CSR's)
computer.
computer.
3
Print the document.
Control your view of a customer's desktop or
application
When viewing or controlling a customer's desktop or application, you can specify the
following options, which determine how a shared application or desktop appears on
your screen:
following options, which determine how a shared application or desktop appears on
your screen:
Display the shared desktop or application in a full-screen view or a standard
window. A full-screen view of a shared application or desktop fits your entire
screen and does not include a title bar or scroll bars.
window. A full-screen view of a shared application or desktop fits your entire
screen and does not include a title bar or scroll bars.
Scale, or resize, a shared desktop or application to fit the full-screen view or
standard window in which it appears.
standard window in which it appears.
Your site administrator sets the default view for your user account.
A customer can also specify these options when viewing or controlling your desktop
or application.
or application.
1
Do either of the following:
On the icon tray, or in the multi-session window, click the Session button.
In the title bar of the sharing window, click the Sharing button.
2
On the menu that appears, choose View, then choose an option for viewing the
shared desktop or application.
shared desktop or application.