Cisco Cisco Unified MeetingPlace Express 2.1 リリースノート
15-11
User Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11305-01
Chapter 15 Troubleshooting and Getting Help
Troubleshooting Problems During the Meeting
Note
The information in the following topic only applies to participants in the
or the
.
Problem
Sometimes a black screen appears when someone is sharing.
Solution
This is normal. The
area is black while the
selects
the content to share.
Note
The information in the following topic only applies to participants in the
or the
.
Problem
Buttons and options are missing from my view of the
.
Solution
You may not have the
that you expect to have. Compare
the icon beside your name in the
with the icons described in the
. You can send a message to a
, or ask in the meeting, to request a different
Note
The information in the following topic only applies to participants in the
or the
.
Problem
Volume and mute controls in the
Solution
Whether the
is yourself or another
whose volume
you are trying to change:
•
If the
has not already joined via telephone, voice options are not
available when the name of that
is selected.
•
If the
has joined the web and voice meetings separately, the
will be listed twice unless a
has merged the instances.
The voice controls will be dimmed if you select the instance that has joined
the web meeting. To modify voice options, first merge the two instances, or
select the instance that has joined the
the web meeting. To modify voice options, first merge the two instances, or
select the instance that has joined the
•
If you have selected multiple
in the list, if any of the selected
appears in the list as a web-only
, deselect that entry
in the list.