Cisco Acano X-series
Cisco Meeting Server Release 2.0+ : H.323 Gateway Deployment Guide
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4 Troubleshooting Tips
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After changing the configuration of the H.323 Gateway , the gateway may not work as
expected. Reboot the Meeting Server to solve the issue.
expected. Reboot the Meeting Server to solve the issue.
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The Meeting Server's Outbound dial plan rule defaults to using port 5061, if not specified.
You need to change this to match the port used by the SIP interface of the H.323 Gateway ,
which defaults to 6061.
You need to change this to match the port used by the SIP interface of the H.323 Gateway ,
which defaults to 6061.
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There is a bug in the Cisco VCS software. Sometimes the settings in Zone > Custom aren't
saved. You may need to delete the zone and start again - remember to update the dial plan
search rules to match.
saved. You may need to delete the zone and start again - remember to update the dial plan
search rules to match.
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The MMP command h323_gateway trace_level <level> provides additional logging
to aid troubleshooting by Cisco support. You may be asked to provide traces for levels 0, 1 or
2.
to aid troubleshooting by Cisco support. You may be asked to provide traces for levels 0, 1 or
2.
4 Troubleshooting Tips