Cisco Cisco Agent Desktop 8.0 トラブルシューティングガイド

Introduction
 Prerequisites
      Requirements
      Components Used
      Background Theory
      Conventions
 Problem
 Solutions
      Create a Local User Account on Cisco IPCC Express Server
      Create a Local Group on a Cisco IPCC Express Server
      Assign Permissions to DESKTOP_CFG Share
      Create a Batch File on Cisco Agent Desktop Workstation
      Edit Workstation Group Policy
 Related Information

This document provides a method for system administrators to automate restoring the drive mapping
necessary for agents using the Cisco Agent Desktop within a Cisco IPCC Express Edition environment.

Note: This document assumes the IPCC Express server is installed in the default Microsoft Windows 2000
workgroup server configuration, and the Cisco Agent Desktop is installed as a workstation within a Windows
domain.

You should be familiar with these requirements:

Windows 2000 Server Administration

• 

Windows 2000 Professional Administration

• 

Windows XP Professional Administration

• 

The information in this document is based on the software and hardware versions below.

Cisco IPCC Express 3.1(x) and later

• 

Cisco Agent Desktop

• 

Microsoft Windows 2000 Professional

• 

The information presented in this document was created from devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If you are working in a live