Cisco Cisco Agent Desktop 9.0 インストールガイド
System Requirements
August 4, 2014
31
Third Party Software Requirements
CAD 9.0 requires the following software applications to run successfully.
Microsoft Internet Explorer
Microsoft Internet Explorer must be installed on agent and supervisor PCs to support
the integrated browser component of Agent Desktop and Supervisor Desktop. It is also
a supported browser for use with CAD-BE. The CAD integrated browser is implemented
using the Microsoft WebBrowser control (Shdocvw.dll) that is distributed by Internet
Explorer. This library which provides a window in which the user can navigate to
websites and files using hyperlinks and URLs. However, it does not represent the full
implementation of Internet Explorer. Consequently, differences exist between the
behavior of the CAD integrated browser and Internet Explorer. Web pages might render
correctly in Internet Explorer but not render correctly, or not render at all, in the CAD
integrated browser.
the integrated browser component of Agent Desktop and Supervisor Desktop. It is also
a supported browser for use with CAD-BE. The CAD integrated browser is implemented
using the Microsoft WebBrowser control (Shdocvw.dll) that is distributed by Internet
Explorer. This library which provides a window in which the user can navigate to
websites and files using hyperlinks and URLs. However, it does not represent the full
implementation of Internet Explorer. Consequently, differences exist between the
behavior of the CAD integrated browser and Internet Explorer. Web pages might render
correctly in Internet Explorer but not render correctly, or not render at all, in the CAD
integrated browser.
Consult the Hardware and System Software Specification (Bill of Materials) for Cisco
Unified ICM/Contact Center Enterprise & Hosted, for information on supported
versions of Internet Explorer.
Unified ICM/Contact Center Enterprise & Hosted, for information on supported
versions of Internet Explorer.
Differences between the CAD integrated browser and Internet Explorer include, but
are not limited to, the following:
are not limited to, the following:
■
If a third-party web application attempts to launch a new browser window, the
CAD integrated browser will open a new tab instead.
CAD integrated browser will open a new tab instead.
■
If a page that contains a JavaScript error is opened from the CAD integrated
browser and script error notification is disabled in IE (the default), the CAD
integrated browser will not display any information about the error. To see
detailed information about the error, you must open the page from IE with
script debugged enabled.
browser and script error notification is disabled in IE (the default), the CAD
integrated browser will not display any information about the error. To see
detailed information about the error, you must open the page from IE with
script debugged enabled.
■
The CAD integrated browser does not support the more advanced features of
Internet Explorer, including the pop-up blocker and the phishing filter.
Internet Explorer, including the pop-up blocker and the phishing filter.
NOTE: Although the integrated browser has a dependency on the
installation of Internet Explorer, the integrated browser is not Internet
Explorer. The integrated browser is a simplified web browser and does
not include the full Internet Explorer feature set. Web-based
applications that require Internet Explorer might not operate
successfully in the integrated browser.
installation of Internet Explorer, the integrated browser is not Internet
Explorer. The integrated browser is a simplified web browser and does
not include the full Internet Explorer feature set. Web-based
applications that require Internet Explorer might not operate
successfully in the integrated browser.
NOTE: The integrated browser supports only one web session at a
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.