Cisco Cisco Agent Desktop 10.0 インストールガイド
Configuring IP Phones for IP Phone Agent
October 16, 2015
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4. Locate the phone in the list of results and click the hyperlink. The Phone
Configuration page appears.
5. Select Subscribe/Unsubscribe Services from the Related Links drop-down list,
then click Go. A popup window to subscribe services for that device appears.
6. From the Select a Service drop-down list, choose the new service, and then
click Next. A popup window showing the new service appears.
7. Click Subscribe. The service is added to the Subscribed Services section of
the popup window.
8. Click Save, then close the popup window.
Configuring IP Phones for Use with a Localized BIPPA
Service
Service
If a contact center is using a non-English language version of CAD, the BIPPA service
will be displayed on the agent’s IP phone in that non-English language (see
will be displayed on the agent’s IP phone in that non-English language (see
for a list of supported languages). The phone does not need
to be configured for the chosen locale. However, in this situation, the IP phone itself
will display in English, the default locale for the phone, while the BIPPA service
displays in the non-English language.
will display in English, the default locale for the phone, while the BIPPA service
displays in the non-English language.
In order for the IP phone itself to display in the non-English language, you can
configure the Unified CM one of two ways:
configure the Unified CM one of two ways:
■
On the enterprise level, so that all IP phones controlled by that Unified CM
display in the selected language
display in the selected language
■
On the phone device level, so that individual IP phones can display in a
language that is not the default language
language that is not the default language
To assign a locale at the enterprise level:
1. On the System menu, choose Enterprise Parameters. The Enterprise
Parameters Configuration page appears.
2. In the Localization Parameters section, select a language from the drop-down
lists in the Default Network Locale and Default User Locale fields.
3. Click Save.
To assign a locale at the phone device level:
1. On the Device menu, choose Phone. The Find and List Phones window
appears.
2. Use the search function to find the phone. Search results are listed at the
bottom of the page.
3. Locate the phone in the list of results and click the hyperlink. The Phone
Configuration page appears.