Cisco Cisco Agent Desktop 9.0 ユーザーガイド
August 18, 2015
175
Personnel Configuration
Introduction
You can use Personnel Configuration to view information about agents and
supervisors within a logical contact center. You can also use Personnel Configuration
to change supervisor passwords and to assign agents to work flow groups.
supervisors within a logical contact center. You can also use Personnel Configuration
to change supervisor passwords and to assign agents to work flow groups.
NOTE: Some agent, supervisor, and team properties are configured
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
The Personnel Configuration node allows you do to the following tasks:
■
■