Cisco Cisco Agent Desktop 10.0 ユーザーガイド
The Supervisor Desktop Window
The Supervisor Desktop window is divided into five areas:
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The Skill Groups tree, which lists all of the CSQs associated with the team you choose from the team
selection list
selection list
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The agents tree, which lists all of the agents and supervisors on the team
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Tabular/graphical real time displays of CSQ information
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Tabular/graphical real time displays of agent and team information
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Integrated browser (if enabled)
The Supervisor Desktop interface is highly configurable. By default, the browser is not enabled and the
panes are not dockable. However, you can add or remove real time displays, enable the integrated
browser, and enable all panes to act as dockable windows (so you can move them and resize them
independently). You can also change the size of the toolbar icons from the default 16 × 16 pixels to 32 × 32
pixels.
panes are not dockable. However, you can add or remove real time displays, enable the integrated
browser, and enable all panes to act as dockable windows (so you can move them and resize them
independently). You can also change the size of the toolbar icons from the default 16 × 16 pixels to 32 × 32
pixels.
The specific panes that are displayed depends on the nodes that you select in the Skill Groups and Agents
tree. If you choose to enable the integrated browser, the real time displays and the browser appear on tabs
in the right pane.
tree. If you choose to enable the integrated browser, the real time displays and the browser appear on tabs
in the right pane.
The figure below shows Supervisor Desktop with the integrated browser enabled and the default real time
displays (Team Skill Statistics, Team Agent Statistics, and Team Agent State).
displays (Team Skill Statistics, Team Agent Statistics, and Team Agent State).
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