Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Supervisor Work Flow Administrator
Example of Setting Up a Supervisor Work Flow
The following is a step-by-step example of setting up a supervisor work flow. This work flow:
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Changes the skill group name color to green and displays “Below” next to it in the Skill Groups tree
control when there are fewer than two calls waiting, or if the current oldest call is less than 1 minute
old.
control when there are fewer than two calls waiting, or if the current oldest call is less than 1 minute
old.
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Changes the skill group name color to blue and displays “Caution” when there are 2 to 5 calls waiting,
or if the current oldest call is between 1 and 5 minutes old.
or if the current oldest call is between 1 and 5 minutes old.
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Changes the skill group name color to red and displays “Warning” when there are more than five calls
waiting, or if the current oldest call is more than 5 minutes old.
waiting, or if the current oldest call is more than 5 minutes old.
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