Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Chat
3. Type your message in the text entry pane and click Send or press Enter. Your message is sent to your
chat partner and logged in the chat history pane.
Replies from recipients of a group message appear in individual chat session windows. They cannot
reply to the group, they can reply only to you.
reply to the group, they can reply only to you.
Note: If you want your message to be noticed immediately by popping on your chat partner’s
desktop, select the High priority check box.
desktop, select the High priority check box.
Note: If you log out during a chat, your copy of the chat log is lost, the current Chat window
closes, and a new Chat window opens so you can continue communicating. The entire chat
log is still present in the other party’s Chat window.
closes, and a new Chat window opens so you can continue communicating. The entire chat
log is still present in the other party’s Chat window.
To end a chat session:
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Choose File > Close or click Close in the upper right corner of the Chat window.
Predefined High Priority Chat Messages
Agents can have a task button in Agent Desktop configured to send a predefined high-priority chat
message to their supervisors. This predefined message (for example, “Please barge in on my call”) is set
up by the administrator. It behaves just like a regular chat message that is flagged as high priority—it pops
up on your screen on top of all other windows for your immediate attention.
message to their supervisors. This predefined message (for example, “Please barge in on my call”) is set
up by the administrator. It behaves just like a regular chat message that is flagged as high priority—it pops
up on your screen on top of all other windows for your immediate attention.
You can reply to a predefined high-priority chat message from a CAD agent.
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