Cisco Cisco Agent Desktop 10.0 ユーザーガイド
Logging In
1. From the menu bar, choose Tools > Change Password. The Change Password dialog box appears.
2. Type your old password, your new password, and your new password again. If your old password was
empty (blank), leave the Old pssword field empty.
Note: Passwords are a maximum of 32 alphanumeric characters.
3. Click OK. Your password is changed.
Access Through a VPN
Supervisor Desktop is able to connect to the CAD servers through a virtual private network (VPN). This
allows a supervisor to work remotely and still have the benefits of the full functionality of Supervisor
Desktop.
allows a supervisor to work remotely and still have the benefits of the full functionality of Supervisor
Desktop.
Using a VPN is recommended in order to provide a more secure connection.
When a desktop is using network address translation (NAT) due to a firewall or router, then VPN software
must be used on the desktop to ensure full bi-directional network connectivity between the contact center
servers and the desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring, recording, and incoming chat message and team message failures.
must be used on the desktop to ensure full bi-directional network connectivity between the contact center
servers and the desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring, recording, and incoming chat message and team message failures.
Cisco AnyConnect Secure Mobility Client is verified to work correctly with Supervisor Desktop.
VPN solutions from other vendors might result in feature loss. Because they have not been formally
verified, they are not supported.
verified, they are not supported.
Note: After installing Cisco AnyConnect Secure Mobility Client, you must restart your computer. If
you do not restart, monitoring and recording will not work properly.
you do not restart, monitoring and recording will not work properly.
VPN Tunneling
There are two types of VPN tunneling mechanism, full tunneling and split tunneling, both of which are
supported for connection between Supervisor Desktop and the CAD services.
supported for connection between Supervisor Desktop and the CAD services.
VPN Full Tunneling
VPN full tunneling virtually replaces the network connection with the local area network defined by the
VPN. If VPN full tunneling is used to connect to CAD servers, the VPN connection must be established
before starting Supervisor Desktop. If the VPN connection is lost during a session, you must close
Supervisor Desktop, reestablish the VPN connection, and then restart Supervisor Desktop.
VPN. If VPN full tunneling is used to connect to CAD servers, the VPN connection must be established
before starting Supervisor Desktop. If the VPN connection is lost during a session, you must close
Supervisor Desktop, reestablish the VPN connection, and then restart Supervisor Desktop.
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