Cisco Cisco Agent Desktop 10.0 トラブルシューティングガイド

Cisco CAD Troubleshooting Guide

90

April 28, 2015

Enterprise Service Problems

Problem

When the user attempts to start Enterprise service, the following error 
displays:

“Could not start the Cisco Enterprise service on \\<computer>



Error 2140: An internal Windows NT error occurred.”

Solution

Look at the Windows NT event log to see why the service failed to start. 

1. Choose Start > Programs > Administrative Tools > Event Viewer.

2. On the Log menu, choose Application.

3. Choose a message that displays Enterprise Server as the source. 

This should provide more information on the cause of the failure.

Problem

Incomplete or no enterprise data is displayed when an agent receives a 
call.

Enterprise server logs show the following line: “Failed to get a valid 
OPEN_CONF response to the OPEN_REQ sent to CTI service” and a valid 
connection is never established with the CTI server.

Solution

Try the following to resolve this issue:

1. Verify that all components on the ICM are running (including the 

PIMs). If there are some inactive components, disable them.

2. Restart the disabled ICM components and restart the Enterprise 

server. 

Even though the CTI server is running, other components might 
cause the Enterprise server connection to the CTI server to fail. As a 
result, no enterprise data will be seen on the agent's desktop until 
the connection is established.