Cisco Cisco Agent Desktop 9.0 トラブルシューティングガイド
Cisco CAD Troubleshooting Guide
102
March 13, 2015
Install and Upgrade Problems
Problem
The client application installations do not download when the links on
the installation web page are clicked. When the install program link is
clicked, a “HTTP 404—File Not Found” error is displayed.
the installation web page are clicked. When the install program link is
clicked, a “HTTP 404—File Not Found” error is displayed.
Solution
The CAD Configuration Setup utility was not completed successfully on
the CAD base services server. Launch the CAD Configuration Setup
utility. (On the CAD base services server, in Windows Explorer, navigate
to the folder C:\Program Files (x86)\Cisco\Desktop\bin and run
PostInstall.exe).
the CAD base services server. Launch the CAD Configuration Setup
utility. (On the CAD base services server, in Windows Explorer, navigate
to the folder C:\Program Files (x86)\Cisco\Desktop\bin and run
PostInstall.exe).
If the CAD Configuration Setup utility starts as if for the first time, it was
not completed correctly. Review each node and make sure that all
required data is entered, and then click Save.
not completed correctly. Review each node and make sure that all
required data is entered, and then click Save.
If the CAD Configuration Setup utility starts as if you are changing your
configuration settings, choose File > Reset Client Installs. This places
the client install files in the default location, and reconfigures them to
use the default setting for the IP address of the LDAP server.
configuration settings, choose File > Reset Client Installs. This places
the client install files in the default location, and reconfigures them to
use the default setting for the IP address of the LDAP server.
Try to install the client applications from the installation web page
again. If the problem persists, contact technical support.
again. If the problem persists, contact technical support.
Problem
When upgrading from a previous version to a Unified System Contact
Center (Unified SCC) version, Login by Name does not work although
that is the only login method used in a Unified SCC installation. The
option for choosing login method in Desktop Administrator is disabled.
Center (Unified SCC) version, Login by Name does not work although
that is the only login method used in a Unified SCC installation. The
option for choosing login method in Desktop Administrator is disabled.
Solution
Launch the CAD Configuration Setup utility. (On the CAD Base services
server, in Windows Explorer, navigate to
C:\Program Files (x86)\Cisco\Desktop\bin and run PostInstall.exe).
server, in Windows Explorer, navigate to
C:\Program Files (x86)\Cisco\Desktop\bin and run PostInstall.exe).
Choose the ICM Admin Workstation Distributor window. In the Unified
SCC Environment section, select Yes, and then click Apply. Exit the CAD
Configuration Setup utility.
SCC Environment section, select Yes, and then click Apply. Exit the CAD
Configuration Setup utility.
Restart the Sync service, the BIPPA service, and the VoIP Monitor
service.
service.