Cisco Cisco Agent Desktop 9.0 トラブルシューティングガイド

Recovering the Directory Services Database

March 13, 2015

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Recovering the Directory Services Database

Corrupted Directory Services Database

If the Directory Services database becomes corrupted, complete the following steps.

1. On the PC hosting the database, stop the LDAP Monitor service. 

2. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

3. Type the following command and press Enter.

db_recover -h ../database -v

4. Type 

exit

 and press Enter to close the DOS window. 

5. Restart the LDAP Monitor service.

If this procedure does not work, complete the following steps.

1. On the PC hosting the database, stop the LDAP Monitor service. If you are 

using flat files instead of SQL Server, stop the Recording and Statistics 
service. 

2. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

3. Type the following command and press Enter.

slapcat -f slapd.conf -l backup.ldif -c

4. Rename …Cisco\Desktop\database to …Cisco\Desktop\old_database.

5. Create a new folder called …Cisco\Desktop\database.

6. Copy DB_CONFIG and all files with a *.dat extension from the old_database 

folder to the new database folder. If you are using flat files instead of SQL 
Server, copy all sub folders from the old_database folder to the new database 
folder.

7. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

8. Type the following command and press Enter.

slapadd -f slapd.conf -l backup.ldif -c