Cisco Cisco Web Security Appliance S670 ユーザーガイド
21-4
Cisco AsyncOS for Web User Guide
Chapter 21 Perform System Administration Tasks
Support Commands
Enabling Remote Access to the Web Security appliance
The Remote Access option allows Cisco Customer Support to remotely access your Web Security
appliance for support purposes.
appliance for support purposes.
Step 1
Choose Support And Help > Remote Access.
Step 2
Click Enable.
Step 3
Complete the Customer Support Remote Access options:
Step 4
Submit and commit your changes.
Packet Capture
The appliance provides the ability to capture and display TCP/IP and other packets being transmitted or
received over the network to which the appliance is attached.
received over the network to which the appliance is attached.
Note
The packet capture feature is similar to the Unix tcpdump command.
Starting a Packet Capture
Step 1
Choose Support and Help > Packet Capture.
Option
Description
Customer Support
Password
Password
A password that you will provide to your Cisco Customer Support
representative, along with the appliance system serial number (physical
appliance) or VLN (virtual appliance). The customer support representative
will use these details to generate a password to access your appliance.
Customer support will not directly use the password entered here to access
the system.
representative, along with the appliance system serial number (physical
appliance) or VLN (virtual appliance). The customer support representative
will use these details to generate a password to access your appliance.
Customer support will not directly use the password entered here to access
the system.
Secure Tunnel
(recommended)
(recommended)
Specifies whether or not to use a secure tunnel for remote access
connections.
connections.
When enabled, the appliance creates an SSH tunnel over the specified port
to the server upgrades.ironport.com, over port 443 (by default). Once a
connection is made, Cisco Customer Support is able to use the SSH tunnel
to obtain access to the appliance.
to the server upgrades.ironport.com, over port 443 (by default). Once a
connection is made, Cisco Customer Support is able to use the SSH tunnel
to obtain access to the appliance.
Once the techsupport tunnel is enabled, it will remain connected to
upgrades.ironport.com
for 7 days. After 7 days, no new connections can
be made using the techsupport tunnel, though any existing connections will
continue to exist and work.
continue to exist and work.
The Remote Access account will remain active until specifically deactivated.