Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) リリースノート
Chapter 3 Descriptions of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Traffic Analysis Report
The Traffic Analysis Report shows information about incoming calls to the Cisco
Unified CCX system. The information is provided for each day in the report range
and includes information about the peak hour(s) of each day.
Unified CCX system. The information is provided for each day in the report range
and includes information about the peak hour(s) of each day.
The Traffic Analysis Report can include these charts:
The Traffic Analysis Report includes a table that shows the following information
for each date in the report range:
for each date in the report range:
Chart Name
Description
Total Incoming
Calls by Date
Calls by Date
Displays the total number of calls received by the Cisco Unified CCX system
for each day in the report range.
for each day in the report range.
Peak Calls by Date
For each date, displays the number of calls received in the hour(s) with the most
calls.
calls.
Average Call
Duration by Date
Duration by Date
Displays the average length of calls for each day in the report range.
Field
Description
Date
Date for which information is provided.
Total Incoming
Calls
Calls
Total number of calls received by the Cisco Unified CCX system for the day.
Avg Calls (per hour) Average number of calls received during each hour for the day.
Peak Calls (per
hour)
hour)
Number of calls received during the peak hour(s). (See the next field.)
Peak Hour Start,
Peak Hour End
Start and end time of the hour(s) in a day during which the largest number of
calls were received. This hour(s) is defined as the peak hour(s).
calls were received. This hour(s) is defined as the peak hour(s).
Call Duration Avg
Average call length for the day.
Call Duration Min
Length of the shortest call for the day.
Call Duration Max
Length of the longest call for the day.