Cisco Cisco Unified Contact Center Management Portal 9.1(1) メンテナンスマニュアル

Cisco

Contents

Administration Guide for Cisco Unified Contact Center Management Portal

June 2012

i

Contents

Preface ................................................................................................................ vi

Purpose ........................................................................................................ vi

Audience ...................................................................................................... vi

Organization ................................................................................................. vi

Related Documentation .............................................................................. vii

Product Naming Conventions .................................................................. viii

Conventions ............................................................................................... viii

Obtaining Documentation and Submitting a Service Request ................ ix

Documentation Feedback ........................................................................... ix

Unified CCMP Overview ............................................................................. 10

Operational Overview ................................................................................. 10

Basic Administration Tasks ....................................................................... 11

Configuration of Unified CCMP Security .................................................. 11

First Steps for Host Administrators .......................................................... 12

Configuring Imported Resource Data ............................................. 12

Equipment Mapping ................................................................. 12

Automatic Resource Movement ............................................... 13

Shared Remote Resources ...................................................... 13

Creating a Tenant Administrator..................................................... 13

Assigning Administrator Privileges ........................................... 14