Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Configuring VXML Solution
Unified CVP provides a platform for developing powerful, speech-driven interactive applications
accessible from any phone.
accessible from any phone.
VXML solution consists of:
•
VXML Server, a J2EE-compliant application server that dynamically drives the caller
experience.
experience.
•
VoiceXML Service, provides Unified ICME with call control capabilities and allows data to
be sent to the Reporting Service.
be sent to the Reporting Service.
•
Call Studio, a drag-and-drop graphical user interface (GUI) for the rapid creation of advanced
voice applications.
voice applications.
Figure 28: Unified CVP's VXML Solution
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 7