Cisco Cisco Customer Voice Portal Downloads ユーザーガイド
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Application Transfer
Definition
Cisco Unified CVP VoiceXML Server can support many concurrent voice applications. While
each of these applications is expected to stand alone, there may be instances where a caller in one
application wants to visit or “transfer to” another application. This is accomplished with an
Application Transfer.
each of these applications is expected to stand alone, there may be instances where a caller in one
application wants to visit or “transfer to” another application. This is accomplished with an
Application Transfer.
Application
Transfer
Transfer
A transfer from one voice application to another running
on the same VoiceXML Server system. An Application
Transfer simulates a new phone call.
on the same VoiceXML Server system. An Application
Transfer simulates a new phone call.
Application Transfers do not require telephony routing; they are a server-side simulation of a
new call to another application running on the same VoiceXML Server. Callers are not aware
that they are visiting a new application, but VoiceXML Server treats it as if it were a separate
call with separate logging, administration, etc. Data captured in the source application can be
sent to the destination application to avoid asking the caller for the same information multiple
times.
new call to another application running on the same VoiceXML Server. Callers are not aware
that they are visiting a new application, but VoiceXML Server treats it as if it were a separate
call with separate logging, administration, etc. Data captured in the source application can be
sent to the destination application to avoid asking the caller for the same information multiple
times.
An example of this might be a voice portal application whose main menu sends callers to various
independent applications, depending on their choices.
independent applications, depending on their choices.
Because an Application Transfer moves the caller to a different application, it has no exit states.
An application transfer is rendered as a circle.
Defining an Application Transfer
Defining an Application Transfer involves two steps. The first is to choose the application to
transfer to. A drop down box contains a list of all other applications loaded in VoiceXML Studio.
transfer to. A drop down box contains a list of all other applications loaded in VoiceXML Studio.
Should the desired destination application not appear in the list or the name of the application is
not known until runtime, press the Substitution button to reach the substitution dialog box and
either enter the name of the destination application manually or use substitution to obtain it from
dynamic content.
not known until runtime, press the Substitution button to reach the substitution dialog box and
either enter the name of the destination application manually or use substitution to obtain it from
dynamic content.