Cisco Cisco Unified Customer Voice Portal 10.5(1) ユーザーガイド

C

HAPTER 

5:

 

V

OICE

XML

 

S

ERVER 

L

OGGING

 

 

V

OICE

XML

 

S

ERVER 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

 

70

The 

<scope>

 tag defines the logging level to use in the 

logging_level

 attribute. The child tag 

<definitions>

 encapsulates all possible logging levels. All Activity Logger configurations are 

required to define a scope with at least one logging level. 

To define a logging level, a separate 

<level>

 tag is added within the 

<definitions>

 tag and 

given a name in the 

name

 attribute. This tag will include a separate 

<event>

 tag for each event 

the logging level includes. The 

id

 attribute defines the name of the event. Table 5-2 lists all 

possible event IDs and describes when that event occurs.  

Note that at minimum, the start and end events are required for any logging level as these events 
are used by the Activity Logger to maintain information about its log files and which calls are 
using them.  

start 

This event occurs when a new visit is made to the application (could be a 
new call or visit via an application transfer). This event is required in all 
logging levels. 

end 

This event occurs when an application visit ends. This event is required in all 
logging levels. 

elementEnter 

This event occurs when an element is entered. This applies to both standard 
and configurable elements as well as VoiceXML Insert elements. 

elementExit 

This event occurs when an element exits (either normally or due to 
something occurring within it that took the call flow elsewhere). 

elementFlag 

This event occurs when a flag element is visited by a caller. 

defaultInteraction  This event occurs when a voice element returns interaction logging content 

as a result of caller activity within a VoiceXML page. 

elementData 

This event occurs when element data is created that has been configured to 
be stored in the log. 

custom 

This event occurs when custom content is to be added to the log, either by 
visiting an element whose configuration specified content to add or by 
executing custom code using either the Java or XML APIs that specifies to 
add to the log. 

hotlink 

This event occurs when a hotlink that has an exit state is activated by the 
caller. 

hotevent 

This event occurs when a hotevent that has an exit state is activated in the 
call. 

warning 

This event occurs when a warning is encountered. 

systemError 

This event occurs when Unified CVP VoiceXML Server encounters an 
internal error (i.e. an error that does not originate from a custom component).  
This event will include a stack trace. 

javaApiError 

This event occurs when a custom component created with the Unified CVP 
Java API encounters an error.  This event will include a stack trace. 

xmlApiError 

This event occurs when a custom component created with the Unified CVP 
XML API encounters an error.  This event will not include a stack trace.