Cisco Cisco Finesse 8.5(3) 技術マニュアル
Contents
Introduction
Prerequisites
Requirements
Components Used
Background Information
Configure
Verify
Troubleshoot
Introduction
This document describes how to configure an auto answer with Finesse.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
Background Information
Some contact centers that have upgraded to Unified Contact Center Express (UCCX) 10 or 11
and are using Finesse, have previously configured Cisco Agent Desktop (CAD) to auto answer
incoming calls. This is configured through CAD workflows in the previous release where there is a
need to replicate the same with Finesse. Finesse gives more control to the admin to auto answer
the calls as compared to Cisco Unified Communications Manager's (CUCM's) auto answer
configuration.
and are using Finesse, have previously configured Cisco Agent Desktop (CAD) to auto answer
incoming calls. This is configured through CAD workflows in the previous release where there is a
need to replicate the same with Finesse. Finesse gives more control to the admin to auto answer
the calls as compared to Cisco Unified Communications Manager's (CUCM's) auto answer
configuration.
Configure
Navigate to Finesse Administration and click on the Workflows link to view the Manage
Workflows page.
Workflows page.
Create a new Action as shown in the image,
The dialogID and extension variables are used to populate the action with the information that