Cisco Cisco Agent Desktop 10.5 インストールガイド
31-Mar-06
3
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service
contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour,
award-winning technical support services, online and over the phone. Cisco.com
features the Cisco TAC website as an online starting point for technical assistance.
contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour,
award-winning technical support services, online and over the phone. Cisco.com
features the Cisco TAC website as an online starting point for technical assistance.
Cisco TAC Website
www.cisco.com/tac
) provides online documents and tools
for troubleshooting and resolving technical issues with Cisco products and
technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
password. If you have a valid service contract but do not have a login ID or password,
register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
www.cisco.com/tac/caseopen
) is the fastest way to
open P3 and P4 cases. (Your network is minimally impaired or you require product
information). After you describe your situation, the TAC Case Open Tool automatically
recommends resources for an immediate solution. If your issue is not resolved using
these recommendations, your case will be assigned to a Cisco TAC engineer.
information). After you describe your situation, the TAC Case Open Tool automatically
recommends resources for an immediate solution. If your issue is not resolved using
these recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations
running smoothly.
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations
running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established
case priority definitions.
case priority definitions.