Cisco Cisco Agent Desktop 10.5 インストールガイド
System Requirements
31-Mar-06
17
Supported IP Phones
Cisco Agent Desktop supports the following IP phones:
■
Cisco IP Phone 7902 series, 7905 series, 7910 series, 7912 series, 7920
series, 7940 series, 7960 series, and 7970 series
series, 7940 series, 7960 series, and 7970 series
■
Cisco IP Communicator Soft Phone
Cisco IP Phone Agent supports the Cisco IP Phone 7920, 7940, 7960, and 7970
series.
series.
Caveats on Using a Cisco 7920 Wireless Phone
Only SPAN port monitoring can be used with the 7920 wireless IP phone. The port
that is to be included in the SPAN is the one to which the access point is wired.
that is to be included in the SPAN is the one to which the access point is wired.
Due to the nature the 7920 phone’s mobility, there are certain conditions under which
monitoring and/or recording calls may result in gaps in the voice:
monitoring and/or recording calls may result in gaps in the voice:
■
Agent to agent conversations when both agents are using the same wireless
access point
access point
Windows 2000 Advanced
Server, Service Pack 4
Server, Service Pack 4
not supported
Up to 100 agents
1.4 GHz processor
1 GB RAM
500 MB free space
1.4 GHz processor
1 GB RAM
500 MB free space
*
NIC supporting Ethernet 2
Over 100 agents
1.4 GHz dual processor
2 GB RAM
500 MB free space
1.4 GHz dual processor
2 GB RAM
500 MB free space
*
NIC supporting Ethernet 2
Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 1
Standard and Enterprise
Edition, Service Pack 1
not supported
Up to 100 agents
1.4 GHz processor
1 GB RAM
500 MB free space
1.4 GHz processor
1 GB RAM
500 MB free space
*
NIC supporting Ethernet 2
Over 100 agents
1.4 GHz dual processor
2 GB RAM
500 MB free space
1.4 GHz dual processor
2 GB RAM
500 MB free space
*
NIC supporting Ethernet 2
* More free space is required for the Recording & Playback service recording files. See
for more information.
Table 2.
Supported operating systems and hardware — Continued
Operating System
Desktop Applications
Services