Cisco Cisco Agent Desktop 10.5 インストールガイド

Previous versions of CAD must be uninstalled before installing CAD 7.0. You can 
back up your configuration data before uninstalling the old version with various 
utilities provided on the installation CD, and then restore the data to CAD 7.0 during 
the installation process.

You can upgrade CAD 7.0 to a newer version of CAD 7.0 by installing the newer 
version over the older version. In this situation, it is not necessary to back up and 
restore your configuration data. That is done automatically during the upgrade.

NOTE:  It is recommended that you upgrade the CAD services only 
when no agents are logged into the system. If agents are logged in, 
they may receive error messages when the services go offline during 
the upgrade.

The backup and restore utilities used in the following upgrade procedures are 
described in detail in the section 

If you have any CAD hot fixes or service releases for previous versions installed, 
uninstall them before upgrading to CAD 7.0. They can be identified by their listing in 
the Add/Remove Programs utility in Windows Control Panel. The listing follows the 
format:

■

Hot Fix [number] for: [installed CAD bundle(s)]

■

Desktop SR [number]

For instance, 

■

Hot Fix 01 for: Servers, Admin

■

Desktop SR [02]

Follow these steps to upgrade CAD 4.6 to CAD 7.0.

1. Run the following utilities to back up CAD 4.6 data:

■

DABackupTool to back up configuration data

■

BackupDB to back up the Recording & Statistics database

■

RecordingBackup to save recording metadata and recordings and make 
them available through a web page