Cisco Cisco Agent Desktop 10.5 インストールガイド
31-Mar-06
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However, the installation is such that the user can only specify the IP address of the
sniffing card. The IP address that the VoIP Monitor Service is receiving requests at is,
by default, the first one to appear in the system-supplied enumeration.
sniffing card. The IP address that the VoIP Monitor Service is receiving requests at is,
by default, the first one to appear in the system-supplied enumeration.
While this works in a one-NIC scenario, it may be wrong in a two-NIC scenario. If the
first IP address that appears in the enumeration is the sniffing card then the same
card would be used for both sniffing and other traffic. This is the situation we are
trying to avoid by making sure that the correct IP address is written in the CAD
service registry settings, as outlined in the procedure below.
first IP address that appears in the enumeration is the sniffing card then the same
card would be used for both sniffing and other traffic. This is the situation we are
trying to avoid by making sure that the correct IP address is written in the CAD
service registry settings, as outlined in the procedure below.
Second NIC is Present Before IPCC Enterprise/Hosted Installation
1. Enter the sniffing card's IP address when asked for the VoIP Monitor Service
during the installation process.
2. After the installation finishes, make sure the following registry key has the
normal traffic IP address value:
HKLM\SOFTWARE\Spanlink\Site Setup\IOR HOSTNAME
Second NIC is Installed After IPCC Enterprise/Hosted Installation
1. Navigate to the following registry key:
HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\
NetworkCards
NetworkCards
2. Find the newly-inserted card entry.
3. Copy the value in ServiceName.
4. Paste this value in the following registry key:
HKLM\SOFTWARE\CAD\VoIP Monitor Server\Config\MONITOR DEVICE
5. Prefix the value with \Device\Splkpc_. This string is case sensitive—it must
match exactly.
6. Close the Windows registry.