Cisco Cisco Agent Desktop 9.0 インストールガイド
Cisco CAD Installation Guide
30
August 8, 2012
Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system.
operating system.
The CAD desktop applications can be installed on machines running an English
language or a localized operating system. The following desktop applications are
localized:
language or a localized operating system. The following desktop applications are
localized:
■
Cisco Agent Desktop
■
Cisco Agent Desktop—Browser Edition
■
Cisco Supervisor Desktop
Cisco Desktop Administrator is not localized. However, it must be run on a machine
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.
Third Party Software Requirements
CAD 7.2 requires the following software applications to run successfully:
Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 1 or
R2
Standard and Enterprise
Edition, Service Pack 1 or
R2
1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
Table 3.
Server minimum operating systems and hardware
Operating System
VoIP and Recording &
Playback services on a
dedicated server
Playback services on a
dedicated server
Base, VoIP, and Recording
& Playback services
coresident on a server
& Playback services
coresident on a server
Application
Where Installed/Description
Microsoft Internet Explorer
6 or 7
6 or 7
Client desktops
Internet Explorer is required for the Integrated
Browser portion of Cisco Agent Desktop and Cisco
Supervisor Desktop, and is a supported browser
for CAD-BE.
Browser portion of Cisco Agent Desktop and Cisco
Supervisor Desktop, and is a supported browser
for CAD-BE.
The Integrated Browser makes use of a Windows
OS library distributed with the Microsoft IDEs that
supports the rendering of HTML.
OS library distributed with the Microsoft IDEs that
supports the rendering of HTML.