Cisco Cisco Agent Desktop 10.5 インストールガイド
Setting Up CTI OS Security
August 8, 2012
97
Setting Up CTI OS Security
There are four elements involved in setting up CTI OS security. They are:
Steps to Perform on Each Element
CTI OS Server
The first task is to enable security on each CTI OS server via the CTI OS Setup
program. To do this, refer to the Cisco document, CTI OS System Manager’s Guide for
Cisco ICM/IPCC Enterprise and Hosted Edition.
program. To do this, refer to the Cisco document, CTI OS System Manager’s Guide for
Cisco ICM/IPCC Enterprise and Hosted Edition.
When security is enabled, SecuritySetupPackage.exe runs automatically to create two
files, CtiosServerKey.pem and CtiosServerReq.pem, located at:
files, CtiosServerKey.pem and CtiosServerReq.pem, located at:
C:\ICM\<instance name>\CTIOS1\security
The SecuritySetupPackage.exe will ask you for a password. Enter a unique password
for each CTI service to ensure strong encryption.
for each CTI service to ensure strong encryption.
Cisco Desktop Administrator PC
After security is enabled on the CTI OS servers, configure the CAD system to enable
security.
security.
1. Start Cisco Desktop Administrator.
Element
Functions performed on this element
CTI OS Server
• Enable security via CTI OS setup
• Automatically creates an unsigned certificate
Cisco Desktop Administrator
PC
PC
• Run CAD Configuration Setup tool and enable
CTI OS security, thus setting a flag in CAD
Services LDAP that enables the CTI OS node to
display in the client CAD Configuration Setup
tool
Services LDAP that enables the CTI OS node to
display in the client CAD Configuration Setup
tool
Cisco Agent Desktop Client
PC
PC
• Run CAD Configuration Setup tool to enable CTI
OS security
• Automatically create an unsigned certificate
Certificate PC (can be
located anywhere, ideally
this is located on the CTI OS
server)
located anywhere, ideally
this is located on the CTI OS
server)
• Runs program to create the certificate of
authority (CA)
• Runs program to sign a client unsigned
certificate using the CA